HOW IT WORKS

SCHEDULE AND SERVICE TYPES
HOW IT WORKS ONCE SIGNED UP
STAIN AND OTHER INSTRUCTIONS
HOW DO I PAY?

SCHEDULE AND SERVICE TYPES

Schedule of Pick Up and Delivery

We will assign a schedule based on your address.

Monday/Thursday Schedule - Items picked up on Monday are delivered back on Thursday.
Tuesday/Friday Schedule - Items picked up on Tuesday are delivered back on Friday.

All residential customers will need to call or send an e-mail prior to 7:30 a.m. on the day of the pickup in order to be scheduled for a stop. There is a no need for our confirmation; so if you tell us you need us, you will be placed on a route sheet. Any contact made to us after 7:30 a.m. of the day, we will do our best to fit you in towards the tail end of the day.

Minimum Requirement

The minimum amount required is $19.00. This requirement is easily met by three dry clean items and few shirts.

The minimu amount for a commercial account is $25.00.

Periodic Service

If you use dry-cleaning services regularly, we can place you on a weekly schedule.

Called-in Service

If your need is less frequent than once a month, you may call a pickup. Then, We will make arrangements to be at your location the following route cycle days. For an infrequent service a minimum order of $45.00 is required - about ten (10) dry clean items.

Sign Up

Go to our Sign Up tab and send us an e-mail or just call us at 703-493-9988. If you send us an e-mail, our representative will contact you with further instructions.

PLUS will provide courtesy bags for your items and a door hook when you sign up. Customers will be placed on a bi-weekly route unless requested otherwise. Customers will select a location best suited for pick-up and delivery. Normally, the pick-up and delivery locations will be at the front door (outside).

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HOW IT WORKS ONCE SIGNED UP

Pickup

PLUS will pick up from the designated location between 7:30 – 9:30 a.m. on the pickup day. Our routes change daily; therefore, all orders for pick-up shall be ready by 7:30 a.m. Once we complete our routes, any specific return visit for a pick-up will be per request and will incur a $10.00 Special Run charge. If you tell us that you have a pick up and when we do not find an order, we will give you a call. If no order is picked up from your location, an empty run charge of $10.00 will apply.

Delivery

Deliveries normally occurs between 3:30 – 8:30 p.m. on the scheduled day - normally on the third day. On the day of delivery, please have the door a hook hung at the delivery location. This enables us to leave your garments. When we arrive, we will place the items on your hook and will ring your door bell or knock to alert you of our delivery.

When there is no door hook located at the designated location, our drivers will attempt a delivery by ringing the door bell; however, when no one answers, the items will not be left at your location unless there is a good place for our driver to leave your order.

If our driver has to make another attempt at delivery, each return visit will incur a charge of $10.00. If a separate return visit is not desired please tell us, we will make a delivery attempt at the next cycle without a charge.

When severe weather prevents us from making a delivery or leaving the finished garments at the designated location, we will make every effort to deliver on the next day at our discretion.

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Laundry Bags

  1. Ensure your name and telephone number are indicated at the bottom left corner. If an identifying sticker is not attached, please indicate your name and phone number.
  2. If you do not have a courtesy bag, a white kitchen trash bag or any other plastic bag will work, provided your name, phone number and piece counts are identified outside the bag or a note indicating the needed information is included inside the bag.
  3. Count your dry-cleaning articles. The detachable items shall be separately counted, such as belts, detachable hoods...etc. Your bag will be reused; therefore, please provide the count information in blank column and row space with the date information.
  4. Plus Cleaners will verify the count and will notify any difference via e-mail. Please note, our item count must be accepted as final.
  5. Secure the bag opening to protect against incidental water/rain. Our drivers will note the bag closures and water intrusions. PLUS will not be responsible for damages due to unsecured bags.

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STAINS AND OTHER INSTRUCTIONS

If there are spots on your garments, please use a form available from the web-site or on a sheet of papert to identify the garment and type and age of the stain.

We will do our best to remove the stain. However, please note that some stains can not be removed due to fabric type and chemical nature of the stain. Not all stains come out even with our best efforts.

If a garment is damaged or not serviceable upon our inspection, we will contact you by telephone or e-mail at our discretion. PLUS will return the item to you without being cleaned. Following are what we may consider damaged or items not serviceable. It is not a comprehensive list.  We can dry-clean or launder these items with your prior approvals.

Do not remove garment label and care instructions attached by the manufacturer. Cleaners rely on these instructions for determining the best method of taking care of your garments. Garments with these tags removed will be returned without being cleaned upon our examinations.

Notify us immediately if a garment is lost or damaged.

PLUS adheres to Liability Limited Under Section 8-654 VA. Law.

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HOW DO I PAY?

You can pay by credit card or by monthly billing. The credit card payment method is easier for both you and PLUS.

The monthly billing will require a separate credit application backed by a credit card if a checking account is used. There will be a interest rate charge of 14% APR (1.166667% / month) on balances outsanding 25 days.